This was me and my husbands first time coming to The Wrench Connection and I must say that we are pleased with our experience. We were greeted by Rick, himself, as well as the cutest Boston Terrier puppy, Hubcap. I now know why everyone raves over Rick due to his customer service and professionalism. He's courteous to his customers as well as his employees and very knowledgeable about auto repair. The shop was very clean, including the restrooms and there's free wifi. We needed new brakes on our 07' Chrysler Aspen suv and unfortunately, we waited a bit too long to have them changed. Rick gave us several options to choose from and never hassled us on which to choose. He gave us a few invoices so that we could make the best decision for us at the time and we are very appreciative of that! He also showed us how worn out our brakes had gotten (yikes!), yet, didn't try to upsell parts that didn't need replacing. The shop uses state of the art equipment to keep up with well known competitors, which is not always the case in single location businesses. All in all, I feel like this is a trustworthy business and when needed, I will be bringing our automobiles here for maintenance and/or repairs.