I had been a regular customer of Rick Eakins’ for about ten years. Throughout this time Rick was always 100 per cent honest about everything he did for my vehicle. Even with a sterling record of integrity such as this, Rick outdid himself just recently when the transmission on my Dodge Stratus, which he had replaced in October 2014, broke down suddenly near my home in Winter Springs, Florida.My insurance road-side service was limited to 14 miles, so I had the car towed to a nearby auto mechanic shop just two miles away, in Longwood. The gentleman there confirmed my fears: the 19-month-old transmission was wrecked. Then the miracles began. I called Rick’s very polite and professional assistant, Corey, who confirmed that the transmission was still under warranty; he then quickly arranged a tow truck to pick up the vehicle in Longwood and carry it the 20 miles from there to the Wrench Connection. All this was accomplished in just one day, on Wednesday, May 11 2016.Eight days later the transmission was repaired. During those eight days Corey left frequent, status updates on my phone. I was never once motivated to call the company for information.The total cost to me for all services, including the long-distance tow, was $ 0.00.Needless to say, despite the distance, I will continue to trust only Rick and his staff for any future mechanical issues.So, does this service deserve a five-star review, or what?
What a great review, Terry -- thank you! We always honor our warranties, and do our best to make sure our customers are taken care of -- no thanks necessary! I really appreciate your five-star rating, though. We'll be here next time you need us! -Ricky Eakins, Owner
- The Wrench Connection