5

Rick, and Lucy are the most sweetest people I have met. Rick is very upfront and honest. I have only let his team repair my truck. I even recommend him to EVERYONE! Thank you Very much!

Angel, you've got me blushing! Thanks so much for the kind words and the five-star review here. I appreciate your business. Take care. -Ricky Eakins, Owner

- The Wrench Connection
5

My brought my 2013 TDI Volkswagen Passat in to The Wrench Connection because my engine coolant light was on. They did a few tests and located the leak. The owner showed me 3D virtual diagrams to explain exactly what was happening and what the repercussions would be if I didn't get the problem fixed. I really appreciated the in-depth examination to find out exactly what the problem was and the overview that was presented and explained to me before I was given a price quote. The price quoted was very fair so I decided to movie forward. When I dropped my car off the next week, I received a phone call from the Owner within 20 minutes. He noticed I only had 50,000 miles on my car so he made a phone call to Volkswagen to find out that this problem was still covered under warranty! The honesty and customer service didn't stop there. They dropped my car off up the street to the dealership to have the work completed. Thank you so much!

Donnie, thanks so much for this review. It's always great to hear how much our customers appreciate our service. We're happy we were able to check on that warranty for you -- we'd say it worked out pretty well! Hope you'll come back next time you need us. Take care. -Ricky Eakins, Owner

- The Wrench Connection
5

Best auto shop in town. Incredibly helpful, and such a great attitude. Very honest, and did not take advantage like most shops do.

5

Awesome service, personable, and kept us very well informed. This is a first class place! Talk to Rick he will take care of you!

It's great to hear that Rich took such good care of you, Tina! We're happy you felt in the loop throughout the process of getting your car worked on. We hope to see you again -- for routine maintenance only, of course!

- The Wrench Connection
4

Great mechanic shop recommended to me by a friend. I found that they tell it like it is and will show you problems in your car so you understand your options. Very fair pricing and most importantly safety first. The only down side was that I waited almost 20 minutes as the only person in their lobby before being helped. It turns out the only mechanic I saw in the shop was pretty new. After about 7 minutes he stopped in the office and said someone would be with me, but I never saw him go to tell anyone, he just went back to work. Had it not been for my friends strong recommendation, I would have left after 10 minutes, It was worth the wait, but if it were to happen again, I'm not sure I would return.

…Thanks for letting us know, Joey. Though we're happy to hear you appreciate our pricing and honesty, we apologize if you had to wait long before being helped -- I can understand your frustration. Trust that I'll look into what happened with the team so we can avoid further mishaps. When did you stop by exactly? Thanks again and please stay in touch.Take care,Ricky Eakins, Owner

- The Wrench Connection
5

Used Wrench Connection for the first time, however they came highly recommended. Went in yesterday, quickly figured out I needed the "U" joints replaced on my Tacoma, gave me a verbal estimate, dropped my truck off this morning, had it back by lunchtime, and the final price was within $1 of the estimate. Thank you to you and your crew Ricky! I will bring my truck back in for all future repairs, thanks for the integrity and honesty.

5

Drove into wet concrete and didn't realize I still had quite a bit under my car. Rick had me bring my car in and got rid of over 50 pounds of concrete under my car! Great service!!

5

The MOST HONEST REPAIR SHOP I HAVE EVER USED.While initially misdiagnosis on an intermittent problem. They repaired on it the second time, voluntarily refunded the unneeded parts and labor from the first visit.

5

Rick is an honest and knowledgeable person I have trusted for more than a decade to take care of my cars and have recommended him too many people (especially single women) because he never takes advantage of them and NEVER will sell you something you don't need.. I’ve made dozens of referrals over the years they have all been very happy with his service. Rick takes time to explain everything and stands behind his work 100%... I'm thankful to have found such a reliable company and person to look after my mechanical needs.... Thanks Rick!

5

SAVED ME MONEY!!!!! I went to 3 other auto repair shops before I found the wrench connection on yp.com. These guys do great work. everywhere elsee quoted me over $1000 to fix my car but the wrench connection took a look at it for FREE and saw what was really wrong with my car and fixed it for $300 dollars less and now it runs great.

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